“In the case of the client who feels like they didn’t get their money's worth or had a negative experience, confront it head on and offer to resolve it before they would ever get the chance to share their situation with the public.”

Who said it, and where.

Who said “In the case of the client who feels like they didn’t get their money's worth or had a…”? Isaac Mashman wrote it in Personal Branding: A Manifesto on Fame and Influence, Second Edition (2025), Section 5.2, Who Has Leverage Over You?.