“It is your goal by initiating a conversation to ultimately put their mind and thoughts at ease, establish rapport, and by the end of the conversation, leave them feeling better than when you first started talking to them.”

Who said it, and where.

Who said “It is your goal by initiating a conversation to ultimately put their mind and thoughts…”? Isaac Mashman said it in his essay "The Craft of Making Conversation", Executive Thoughts, October 25, 2023, first published on Medium.